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ABOUT US
California Council on Problem Gambling Information and Mission Our Mission
Become a Member and/or Support CCPG Membership/Support
CCPG History CCPG History
CCPG Board of Directors Board of Directors
CCPG Executive Director Executive Director
CCPG Financial Information Financial Information
Contact the California Concil on Problem Gambling Contact Us
PROBLEM GAMBLING
Problem Gambling Definitions Definitions
Problem Gambling Clinical Terms Clinical Terms
Problem Gambling Signs & Symptons Signs & Symptoms
Phases of Problem Gambling Phase of Problem Gambling
Types of Problem Gambling Types of Problem Gambling
Studies & Statistics Related to Problem Gambling Studies & Statistics
Problem Gambling Risk Groups Risk Groups
Impacts of Problem Gambling Impacts of Problem Gambling
Problem Gambling FAQ's FAQ's
HELP AVAILABLE
Problem Gambling Helpline Problem Gambling Helpline
Problem Gambling Counseling Problem Gambling Counseling
Problem Gambling Outpatient Treatment Centers Outpatient Treatment Centers
Problem Gambling Inpatient Treatment Inpatient Treatment Centers
Community Support Groups for Problem Gamblers and Their Families Community Support Groups
Problem Gambling Education Materials Education Materials
Legal & Financial Resources for Problem Gambling and Their Families Legal & Financial Resources
Casino Self Exclusion Program for Problem Gamblers Self Exclusion Program
Problem Gambling Help Outside of CA Help Outside of California
PROGRAMS
Problem Gambling Helpline Problem Gambling Helpline
Problem Gambling Literature Distribution Literature Distribution
Problem Gambling Speakers Bureau Speakers Bureau
Problem Gambling Clinical Training Clinical Training
Employee Problem Gambling Awareness Training Employee Awareness Training
NEWS & EVENTS
CCPG Current Events Current Events
Upcoming CCPG Activities and Workshops Upcoming Events

CCPG in the News Press Coverage
CCPG Newsletters and Archive Newsletters
CCPG Employee Training Programs
WHEN THE STAKES ARE TOO HIGH™
Understanding Problem Gambling
CCPG Training Programs
Show the Community You Care...
Becoming a "Certified CCPG Responsible Gaming Establishment" proves to the community that your establishment is proactive, responsible and subscribes only to the highest of stands in responsible gaming. Once certified, trained staff will understand problem gambling, recognize warning sings, and follow the proper procures to alert management in order to assist the guest. Certified casinos proudly display this responsible gaming log within the casino, on the website, and all marketing materials; a bold reminder of our casino's continual commitment to responsible gaming.
8 Reasons to Choose CCPG to Training Your Employees
  • Low Cost - Outsource your entire responsible gaming program at a price that would be difficult to duplicate in-house.
  • Experts - We are the experts, knowledgeable a experienced in responsible gaming
  • Experienced - We have trained over 25,000 gaming employees in the last two years alone.
  • Customized - We will customize each program to meet your specific needs.
  • Flexible - We offer flexible training schedule.
  • Guaranteed - Our programs are guaranteed to meet all current and future California state and tribal compacts on responsible training.
  • Up-to-date - We offer up-to-date training practices.
  • Recommended - References gladly provided upon request.

Employee Training Program
The purpose of this training is to provide front-line employees an overview of problem/compulsive gambling. Upon completion, employees will have an awareness of the 1-800-GAMBLER helpline, problem gambling brochures and a protocol to report incidents to supervisors and management.

Training includes:

  • Front-line employee training
  • Full use of the 1-800-GAMBLER helpline
  • Follow-up support will be provided
  • Guaranteed to meet all current and future California State and tribal compacts on responsible gaming.

Compare Problem Gambling Employee Training Programs by CCPG Compare Programs

Important Note: All presentations requiring airfare for our trainers will be an additional cost. Please contact our offices directly for more information. Important Note: All presentations requiring airfare for our trainers will be an additional cost. Please contact our offices directly for more information.

Train the Trainer Program
The purpose of this training is to provide trainers a detailed overview of problem/compulsive gambling. Upon completion, trainers will have an awareness of the 1-800-GAMBLER helpline, problem gambling brochures, employee problem gambling, a protocol for front-line employees to report problem incidents and they will have the information they need to each the responsible gambling program to the establishment.

Training includes:

  • Train the trainer session
  • Full use of the 1-800-GAMBLER helpline
  • Follow-up support will be provided

Compare Problem Gambling Employee Training Programs by CCPG Compare Programs

Important Note: All presentations requiring airfare for our trainers will be an additional cost. Please contact our offices directly for more information. Important Note: All presentations requiring airfare for our trainers will be an additional cost. Please contact our offices directly for more information.

Full Certification Program
The purpose of this training is to provide supervisors/managers a detailed overview of problem gambling, while employees are trained on how to identify and report problem incidents. Ambassadors, shift managers and other designated employees will be trained to determine if and when it is appropriate to approach a guest for a discussion or other appropriate actions. Additionally, consultation will be available in developing voluntary, involuntary or limited exclusion programs.

Training includes:

  • Front-line employee training
  • Manager and supervisor training
  • Extensive ambassador/shift manager training
  • Train the trainer sessions
  • One year supply of problem gaming brochures, poster and ATM stickers
  • Full use of the 1-800-GAMBLER helpline
  • Unlimited responsible gaming consultation for one year
  • Follow-up support will be provided
  • ID cards for all trained employees (trained by CCPG)
  • Recognition of helping support on CCPG website
  • Guaranteed to meet all current and future California state an tribal compact on responsible gaming
  • Developmental consultation available to establish or revise polices and procedures for responsible gambling
  • Developmental consultation available to establish or revise voluntary, involuntary or limited exclusion programs
  • Professionally framed certificate with certified logo to display and advertise in marketing materials.

Compare Problem Gambling Employee Training Programs by CCPG Compare Programs

Important Note: All presentations requiring airfare for our trainers will be an additional cost. Please contact our offices directly for more information. Important Note: All presentations requiring airfare for our trainers will be an additional cost. Please contact our offices directly for more information.

Responsible Gambling Training Comparison
Program Details
Full Certification
Train
the Trainer
Employee Training
Front-line employee training
Manager & supervisor training
Extensive ambassador/shift manager training
Train the trainer session
One year supply of problem gambling brochures, posters and ATM stickers
Full use of 1-800-GAMBLER helpline
Unlimited responsible gaming consultation for one year
Follow-up support provided
ID cards for all CCPG trained employees*
One year CCPG corporate membership
Recognition of helpline support on CCPG website
Guaranteed to meet all current and Future California State and Tribal compacts on responsible gaming
Developmental consultation available to establish or revise policies and procedures for responsible gambling
Developmental consultation available to establish or revise voluntary, involuntary or limited exclusion programs
Professionally framed certificate with certified logo to display and advertise in marketing materials
*Employees Trained by CCPG Trainer
**All items can be added to any program for an additional cost.
Congratulations!
CCPG would like to congratulate the following certified responsible gaming establishments:
  • Agua Caliente Resort
  • Pechanga Resort & Casino*
  • San Manuel Indian Bingo & Casino
  • Spa Resort & Casino
  • Viejas Casino

* Certification in progress

Make Reservations Today!
Book your reservation today to enroll your gaming establishment in this incredible program! CCPG provides experienced trainers, flexible schedules, and low rates which are sure to satisfy your specific needs. To make your reservation or request additional information, contact us toll free at 1-800-250-2282.
 
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